All products sold by SIMOS VIOLARIS & SONS LTD (' COMPANY ') are durable products and are certified for safe operation. The products shall be accompanied by written instructions and warranty for reasonable duration, in accordance with European legislation. The COMPANY's products are covered by warranty either by the COMPANY or by the official representative in Cyprus, either from the official representative within the territory of the European Union.
The company offers a limited 2-year warranty to the purchaser of the product. The limited warranty is valid from the date that the customer purchased the product. In case of replacement of the product, the warranty period will continue for the remaining period.
The product warranty is valid, provided that the following conditions are met:
The limited warranty shall be valid only if the client presents the original product purchase receipt (invoice) and delivers the product to the shop.
During the period of validity of the guarantee, the company repairs or makes a free replacement of the defective product at its discretion. The company will return the repaired product or another product to the buyer in working condition. In case of repair of the product, will exchange the defective part or spare part. It should be noted that the term ' parts ' or ' spare parts ' means all parts of the product.
The warranty does not apply to natural wear and in the following cases:
If the customer does not collect the items he/she has brought in for repair within six months, then the company shall not be liable for their safe keeping.
All consumables or components of a product (for instance chargers, batteries, headphones, feed-gear, inks etc) are covered by a warranty for good function under terms referred to thirdparagraph, for a period not exceeding three months.
The warranty is valid for products that have been sold by the COMPANY. In case of a defective product, it is customer's obligation to deliver the product at COMPANY’s store (excluding big household appliances where the technician's visit is required, e.g. washing machines, fridges, cookers etc). It should be noted that in the event that the buyer sent the product to the store via courier, shipping costs are charged to the buyer.
The company guarantees that all products, at the time of their original purchase, are free from defects in workmanship, materials, design and human work, under the above terms and conditions.
We are at your disposal for any assistance or service is necessary to repair damage to your appliances, even in case you had not supply the devices from our company.